Public Assistance Clerical Specialist

About Us:

The Public Assistance Clerical Specialist (Caseworker 1) position at Allen County Job and Family Services offers an incredible opportunity to empower individuals and families in our community. By providing vital services such as food, cash, and medical assistance, publicly funded child care, adult protection, employment assistance, and supportive services, you will play a key role in helping people overcome challenges and achieve long-term success. As a front-line contact for clients, you’ll engage directly with the community, making a meaningful impact every day. This is a full-time, entry-level position offering excellent work-life balance and the chance to build a fulfilling career. Join us at Allen County Job and Family Services, where you can make a difference you’ll be proud of.

Our Mission

Allen County Job and Family Services, in collaboration with regional employers, economic development, and community partners, is dedicated to building a stronger community by promoting self-sufficiency. Our team is committed to assisting individuals and families in Allen County to achieve stability and independence through career development and supportive services.

About the Role:

We are seeking a dedicated and compassionate individual who is passionate about serving their community. The ideal candidate will demonstrate strong problem-solving skills, professionalism, empathy, and a commitment to providing exceptional customer service.

As a Public Assistance Clerical Specialist, your responsibilities will include:

• Conducting interactive interviews with clients to determine or re-determine eligibility for public assistance programs, including OWF, Medicaid, and Food Stamps.
• Managing a caseload through the OBWP system, including telephone calls and client interviews.
• Referring clients to other agency units as appropriate (e.g., Social Services, STEPS).
• Maintaining accurate case data through OBWP and other systems.
• Completing all necessary forms and documentation to maintain caseloads, including referrals for overpayments and under issuances.
• Providing quality customer service and ensuring all client cases are up-to-date.
• Performing other duties as assigned.
• Ensuring regular, predictable attendance as an essential function of the position.

Salary and Benefits

• pay: $20.74 per hour.
• Up to $0.75/hour increase after probation.
• Additional $0.50/hour with an Associate's degree.
• Additional $1.00/hour with a Bachelor's degree.
• Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. (37.5 hours per week) with a paid lunch break.
• Comprehensive benefits, including:
• 12 paid holidays.
• Vacation time.
• Medical, dental, vision, and life insurance.
• Participation in the state retirement system.
• Eligibility for Public Service Loan Forgiveness.
• Work-life balance with paid lunch breaks.

Candidate Requirements

• A genuine passion for helping others.
• Education or experience in the following:
• Behavioral science, social science, or customer service techniques (one course or six months).
• Business mathematics (one course or six months).
• Business English (one course or six months).
• Interviewing techniques (one course or six months).
• Typing, keyboarding, or word processing (one course or six months).
• Ability to problem-solve and handle challenges with confidence.
• Commitment to regular, predictable attendance.